Joining
- Am I eligible for the 15 c/kWh special offer?
- Do I need to tell my current retailer I'm leaving?
- Do you have joining fees, exit fees or lock-in contracts?
- How do I switch to Central Energy?
- How long does it take to transfer?
- I'm having issues registering for Online Self Service
Onboarding (Transfers & Metering)
- Can I change my tariff type?
- Can you install a new smart meter?
- How do I know what type of tariff I'm on?
- Index reads
- Metering capital charges
- New meter request
Billing & Payments
- 10 things you can do to save on your winter energy bill
- Average bills
- Can you change me from one type of tariff to another?
- Demand Charges for Residential Customers
- How can I add someone else to my account?
- How can I pay my bill?
Support & Assistance
- Reference Price
- Faults & emergency contact numbers
- Help with online self serve
- Covid-19 Energy Support Plans
- What tariff will I go on?
- $250 Power Saving Bonus Program - FAQs
General Information
- When will I be disconnected if I leave or am moving?
- SA Virtual Power Plant - FAQs
- Our Price Promise
- Victoria Time of Use Changes
- Why do energy prices change?
- 3 Bill Saving Tips for Summer